Warranty conditions
Lifetime warranty
At Amice we are proud of the quality and sustainability of our products. That is why we offer a lifetime guarantee on all our suitcases. This warranty covers any manufacturing errors in materials and craftsmanship during the life of the product.
What does the lifelong warranty cover?
Our lifelong warranty covers:
What does the lifelong warranty not cover?
Our lifelong warranty covers no damage caused by:
Normal wear (such as scratches, scratches, dents and discoloration)
Abuse, incorrect use, or neglect of the product
Damage caused by third parties, such as airlines or other carriers
Changes or repairs carried out by third parties that have not been approved by Amice
Loss or theft of the product
How do you claim the warranty?
If you experience a problem with your Amice suitcase, follow these steps to claim the warranty:
Contact our customer service via customer service.amice@gmail.com.
Describe the problem and, if possible, add photos of the damage.
Our team will assess the warranty application and give you further instructions for sending your suitcase for repair or replacement.
Assessment and handling
After receiving your suitcase, our team will inspect the product to determine the cause of the problem. If the problem is covered by the warranty, we will repair or replace the product free of charge. In cases where the damage is not covered by the warranty, we will inform you of the possible repair costs.
Customer service
Our goal is to offer you the best travel experience, and that includes excellent customer service. Do you have questions about our warranty or a specific warranty request? Feel free to contact our customer service via customer service.amice@gmail.com.
Refunds and exchange
Our warranty provides repair or replacement of defective products. Refunds are only considered in exceptional cases and are subject to assessment by our team.
Updating warranty conditions
Amice reserves the right to update these warranty conditions at all times. The most recent version of the warranty conditions is always available on our website.